Terms of Use

These Terms govern your use of kosovoweb.com, operated by Web Kosovo L.L.C (KosovoWeb). Please read them before using the website. They do not replace a separate service proposal or agreement or affect your mandatory legal rights.

KosovoWeb provides Website Conversion Sprint, Managed Web Ops, and Business Systems & Automation services to businesses and individuals. This Website provides general information and a way to enquire. The scope and terms of any service are agreed separately in writing.

We may update the website and these Terms. The current version is published here with its update date. Changes to the website Terms do not automatically amend separate service agreements.

Last updated: 12 November 2026.

You may use this Website only for lawful purposes. You agree not to: violate applicable law; attempt unauthorised access; interfere with security; transmit malicious code; misuse the contact form (spam, phishing, abusive or fraudulent submissions); or copy or scrape content in a way that infringes our rights except as permitted by law.

Unless otherwise stated, Website content is owned by or licensed to Web Kosovo L.L.C. You may view it for personal or internal business evaluation. You may not reproduce, distribute, modify, republish, or commercially exploit it without prior written permission, except as permitted by law. Third-party marks remain their owners’ property.

The website presents our services for discussion. General content does not replace an individual proposal or legal or tax advice. Included work, price, payment terms and delivery dates are agreed in writing. Typical response times on the website are not service-level agreements.

Project prices, deposits and delivery

Each project has its own written quote or agreement. Before paid work starts, we confirm the included work, price, currency, applicable taxes, any deposit, payment milestones and due dates, expected delivery and the review process. There is no universal deposit percentage. Additional work and related price or timetable changes require written agreement. A free initial website review creates no payment obligation; any paid systems or process review requires a separately agreed scope and fee.

Cancellation and refunds

To cancel a project or request a refund, email info@kosovoweb.com with your project or invoice reference. If no work has started and no third-party costs you approved have been incurred, we refund your prepayment. Once work has started, we refund the unused balance after accounting for agreed work already completed and previously approved, non-recoverable third-party costs. A deposit is not automatically non-refundable merely because it is called a deposit. We explain the calculation and any remaining amount due in writing. Any rights relating to non-delivery, defective services or cancellation that applicable law does not allow us to exclude remain unaffected. We communicate the outcome and, where a refund is approved, its initiation; the time for it to appear also depends on the payment provider and your bank.

Recurring billing, if separately agreed

Recurring card billing is not currently offered through this Website. If it is offered in future, we will disclose the amount and currency, billing frequency, any minimum term, renewal arrangements, cancellation notice and effective date, and treatment of unused prepaid periods before you authorise it. Providing a card does not by itself authorise recurring charges. Cancellation requests can be sent to info@kosovoweb.com; stopping future billing and refunding an earlier payment are separate matters. Mandatory legal rights take precedence over any separately agreed terms.

The website links to third-party sites and services, including WhatsApp if you choose to contact us there. We do not control their content, availability or policies. Their terms apply when you use their services.

When sending an enquiry, provide information that is accurate to the best of your knowledge and lawful content. We use it to review your needs and respond, as explained in the Privacy Policy. Sending an enquiry does not create a service contract, guarantee acceptance of a project or register you for marketing communications.

We aim to keep the website working and its information up to date, but access may be interrupted by maintenance, faults or third-party services. This notice does not limit rights or guarantees that applicable law does not allow us to exclude. Guarantees for a contracted service are set out in the relevant agreement, subject to the law.

Liability relating to use of the website is determined under applicable law. These Terms do not exclude or limit liability that the law does not allow us to exclude or limit. Liability for contracted services is addressed in the relevant agreement, subject to mandatory legal rights.

You are responsible for the content you submit and for using the website lawfully. Any claim for compensation relating to misuse is addressed under applicable law; this clause does not create an unlimited indemnity obligation.

Use of the Website is also governed by the Privacy Policy and Cookie Policy.

These Terms are governed by the laws of the Republic of Kosovo. Disputes are handled by the competent courts, subject to mandatory rules on jurisdiction. Nothing in these Terms removes rights that applicable law does not allow us to exclude, including consumer rights where they apply.

These Terms are available in English and Albanian. If the versions differ, the English version prevails to the extent permitted by applicable law. This does not limit any mandatory rights you have under that law.

Web Kosovo L.L.C (KosovoWeb). Email: info@kosovoweb.com. Phone: +383 48 477 066. Address: 57 Bashkim Krasniqi, 14000 Lipjan, Kosovo.